Gacha is a game of chance, we are not able to sell or trade you other items from the machine, out of fairness to others who play.
No REFUND/EXCHANGE on any gacha items. The only support I will be able to give you is in the case of transaction errors.
In case of non-delivery. If you did not receive a prize and expect to get that item a screenshot of the chat is required.
Third party trades are risky, we are not responsible for any 2nd hand purchases made on the marketplace or yard sales.