FAQ

 

+Does this item fit this __ mesh body?

We have signs up next to the item indicating what it fits. If it is rigged please try the DEMO to test the fit.

+ Why aren't you rigging for ___ body?

Every mesh body out on the market is different from one another. Each time we rig it is for a different body/mesh hand/attachment. This is time-consuming for a person to do alone including when they are also doing the:

  • Meshing
  • Texturing
  • Rendering
  • Rigging
  • Setting up

You will notice some stores only rig for one body because that is all they have time to do. It is much easier when the creators of the bodies have developers kits.

Instead of asking "Why?" to the creators of clothing/accessories/etc. please ask for better Developer Mesh Kits from the creators of the bodies. It would make this process much easier and faster to produce properly rigged items for the patrons of stores.

+ Do you offer fatpacks?

We do not offer fatpacks.

+ Why doesn't the DEMO have any texture?

We offer DEMOs for size and fitting reference. All of the vendor ads are taken in-wrold, they are true to the product that you will get.

+How do I purchase a gift card?

  1. Locate the gift cards in the mainstore, they will be close to Nicole Bogdanovichole.
  2. Left click on the giftcard you wish to purchase.
  3. A window will pop up with the price.
  4. Click on the amount button and it will be purchased.
  5. The item will go to your inventory.

+How do I use a gift card?

  1. Attach your giftcard to your avatar and it should show on your HUD.
  2. It will display the amount of the giftcard in the hover text.

  1. Right Click a vendor and select the Menu Option in the Pie menu.

  1. A window should pop up with giving you options.

  1. Your giftcard will also change in text displaying a Buy Now button

  1. Select Buy then choose giftcard as your source of payment. Instructions will follow by saying select Buy Now option on the giftcard to make your purchase.

+Why is my neck poking through the Hell's Harbringer collar?

If you are wearing a Catwa Non-Bento Mesh Head your neck will slightly poke through as the head is slightly thicker under the jaw. It works and was rigged around the Catwa Bento Heads. To resolve this issue you can wear the Un-Rigged version of the collar.

+What is the store group?

Our in-world group is |CerberusXing| Update Group it costs just 50 Linden to join. The perks of joining are the many group gifts set out, updates of the new items, possible early access to events if allowed, and store credit.

You MUST wear your Group Tag to earn Store Credit!

Credit will be gained by making purchases at the mainstore. Store Credit can also be used for event vendors and Limited items but NOT gacha.

+Does CerberusXing do custom requests/orders?

No, I'm sorry but we do not take any custom requests/orders. If you see an item that was custom made it was for a friend.

+I'm looking for __ item but I can't find it within the store, where is it?

It is possible the item is at an event, if the event has ended please give it some time to be added to the store. The newest items may not be added for a bit but they will return.

If it is an older item you can use area search to help you locate what you're looking for.

+I accidentally deleted my TMP applier in the Style HUD and the applier is used up, what do I do?

Please go to the redelivery terminal and get a new box. Unpack and reinstall the applier to your Style HUD.

+The nails I purchased don't fit my hand or position, will you fit them for me?

No, we can not fit them for you as they are no transfer. The nails are modifiable so you can edit linked parts to fit them to the hand you wish and your hand size. We have pre-fitted nails that you can easily edit.

+How do I get a redelivery of my item?

Please go to the CerberusXing mainstore and go to the redelivery terminal.

It is located next to Nicole as one of the laptops sitting on the desk. If you don't see your item in your list please contact Nicole Bogdanovichole for further assistance.

NO COPY items are not able to be redelivered!

+Can I get a refund?

No, we place information next to the vendor that explains what the product is.

We do give refunds for double purchases.

+I played a gacha and did not receive my prize who do I contact?

Please message Nicole Bogdanovichole and have a screenshot of your transaction history.

NOTE: During the opening of events there may be problems with gacha machines delivering the items.

Take your time while playing as there is a chance of your item not being delivered. To avoid this please wait a few days after the event has opened to enjoy playing the machine.

+ No one has responded to my question

Please send a message to Nicole with your question. We may have missed your message as we get daily questions coming in.

+ Why isn't there a color HUD?

The current scripts on the market do not support the amount of faces that is needed for our products.

+ Will ___ be updated for Bento?

At this time we are working on new projects. If time allows we will try but we are apart of many events and those take priority.

+ Is there a Marketplace?

We have a Second Life Marketplace but we do not update it. It's best to visit the in-world location to get the most recent items. CerberusXing Mainstore

+ I purchased a collar on Marketplace, can I get the newer version?

Those two products are similar but are different. The newest version is a brand new mesh. We do not offer updates on remakes.

+Is CerberusXing looking for bloggers?

Please refer to Requirements and Blogotex.

+I played the gacha at the Epiphany Event, how does the event work?

Updated October 2018

Rez your prize in a rezable sim A window will appear asking if you will Prize or Points

  1. Prize will allow you to keep your prize
  2. Points are as followed
    • Commons are 1 Point
    • Rares are 3 Points

Points can be turned in for the exclusive item, those items will not return after the event is over.

VIP item for CX given after you spend 1,000 Lindens while playing the gacha.

Please be careful in making your decision, if you wish to keep your item select the CORRECT button or else it will be gone. We are unable to retrieve your item nor will we give you a new item, this is considered USER ERROR.

+What is Nicole wearing?

You can check in her Picks on what she is wearing.